Frequently Asked Questions
What do we do?
We take OEM, OEM equivalent, or any aftermarket steering wheel as the base, or in our language the core. Then reshape them and refinish them with different materials to your desired design. Thus, we will accommodate ALL MAKES AND MODELS
I want to upgrade to a new model steering wheel, can you build it for me
Yes, we can! To build a new model steering wheel for your vehicle assist our sales team. All you have to do is send us a quote request by clicking the Request a Quote. If you are still having trouble and need more information, please email us.
Do I have to send you a Steering wheel or Return the core?
No It’s not required & All listings on the site include the cost of a new wheel already.
Do you test all your goods before delivery?
Yes, we have 100% test before delivery
If I am interested in some special design found on the internet or on your Instagram, can you build one for me?
Yes, do not hesitate to contact us through email: Info@realcarbonclutch.com or DM us to express your ideas and needs. Our team will try their best to assist and turn your imagination into reality.
All prices on the website for each specific make and model include the cost of the core-which means you do NOT need to return your OEM steering wheel
Will I lose the heating function with my Carbon Clutch steering wheel?
We can retain the heated function for a fee starting at $150 - depending on core availability, we may or may not provide a plug to connect to your OEM connection but it should be very simple soldering.
Will I receive a complete steering wheel in the package?
No, you would have to transfer the airbag as well as the casing back cover (in some cases), multifunction buttons, wire harness, and trim pieces (in some cases).
The multifunction buttons and wire harness may be included with the steering wheel, however, those are complementary and we recommend transferring your OEM controls to the new steering wheel to complete the installation because those buttons and wire harness might not be compatible with your vehicle. Issues. *Except for some of our Facelift upgrade steering wheel purchases.
Next, you will receive a confirmation email sent out manually to double-check and confirm the order within 48 hours. Once confirmed with you, all products are made by order and hand built, it will take around 5-8 weeks to build before ship out.
When it is close to finishing, we will share a photo with you as we share the process. Once it is shipped, you will receive an automatic email from our system containing the tracking number of your package.
Depending on the availability of core and the complexity of the build– it can take anywhere from 5-8 weeks assuming no delays after we have the core in hand. Additional delays are expected during peak season. We will try our best to deliver in a timely manner but unfortunately, there will be cases where it will take us up to 2-3 months.
Shape and Thickness
Reshape to your liking – whether it be a cut-off top, flat bottom, flat top, rectangle, triangle, or whatever crazy idea you have, we can make it happen. Just bear in mind we need to keep the core structure so we need to at least keep the horizontal spoke intact and some shapes will be limited by the button layout. But anywhere beyond those areas we can cut, re-weld, and reshape them.
Thickness – some prefer OEM some like it thicker some might want to go even thinner than OEM. Not a problem, we take our time, listen to your request, and will make it happen.
How does the LED shift light work?
The LED shift light receives information wirelessly from the OBD2 module via Bluetooth. And the wireless OBD2 plug is included with the purchase. No extra wiring for data reading is needed, but you do have to use a multimeter to find out the 12V (+) (positive) and ground (-) (negative) to power up the shift light module. They are usually found in the steering wheel multifunction plugs wiring for most European and American vehicles. Japanese vehicles usually will have to run an extra ACC wire from the closest point to the steering wheel clock spring
How long does the shipping take?
We offer FREE worldwide shipping. Domestically all orders will be shipped via ground through UPS/FedEx and internationally through UPS/FedEx/DHL. All shipments are fully insured so rest assured that your purchase is well protected!
Transit Time-varies depending on your location, it will be shipped out of PA and domestic should take 1-6 business days and 3-10 business days for international
How can I return an item?
- Please contact us at Info@realcarbonclutch.com providing your order number or the email address associated with your order for us to follow up. Our goal is to provide the best custom and driving experience for all our products, if there is an issue with the item, we will try our best to solve the problem.
- Returns: All wheels are made to order and thus not eligible for return. However, if the wheel is defective or arrived damaged, an exchange/refund is eligible within 15 days after receiving the product. To return a product, it must be new and unused, display no wear and tear, and be in its original packaging. Items may be returned by mail.
- Refunds: If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days.
- Cancellation: Every order will be manually reviewed by one of our agents. Once details are confirmed a cancellation can not be made.
Get in touch
Have questions about your order, or a general enquiry?