Frequently Asked Questions

Every custom order is made specifically for your vehicle and confirmed design. After you place your order, the Real Carbon Clutch team personally confirms your vehicle's year, make, model and important fitment details with you before production begins.

Production does not start until this confirmation is complete.

That is okay. Place your order with the details you have and our team will help you confirm the rest afterward. Nothing goes into production until your fitment information is confirmed.

No. A photograph is not required to place your order. If your vehicle or configuration needs it, we may ask for a photograph of your original steering wheel during the confirmation process.

We confirm your year, make, model and trim. Depending on the vehicle and configuration, we may also request your VIN or a photograph of your original steering wheel and its controls. We only ask for what is needed to confirm your build.

In most applications your original OEM airbag module, buttons and paddle shifters transfer to the new steering wheel. The airbag module is not included unless the product page specifically states otherwise.

Compatibility is confirmed for your specific vehicle before production.

Possibly. We build for a wide range of vehicles and new applications are added regularly. Contact us through the Request a Quote page with your vehicle details and we will let you know what is possible.

Depending on the application, you can choose a flat-bottom (D-shape) design or keep the original round shape. The shapes available for your vehicle are shown in the configurator on the product page.

Side-grip options typically include leather and soft-touch materials such as Alcantara or suede style grips, depending on the application. Available materials and current prices are shown in the configurator.

Gloss and matte carbon-fiber finishes are available, along with additional weaves and patterns on many applications. The finishes available for your wheel are shown in the configurator.

Yes. Stitching colors and center-stripe options can be selected in the configurator, and we confirm your full design with you before production.

LED shift lights are available for many applications. Compatibility depends on your vehicle, so our team confirms it with you before production begins. Available upgrades and current prices are shown in the configurator.

Factory heating can be retained on many vehicles, depending on the model and configuration. Our team confirms heating compatibility with you before production. If a heating upgrade applies to your build, it is shown in the configurator.

Yes. On supported applications you can add a carbon-fiber airbag cover and custom logo options. Availability is shown in the configurator, and we confirm the details with you before production.

Yes. You can include Special Instructions with your order and share reference images with our team. We review them with you during the confirmation process before anything is built.

You can choose Pay in Full or start your custom build with a 40% Deposit at checkout. The deposit secures your build and confirms your specifications, and the remaining balance is due later.

Yes. The deposit is calculated from the complete configured price of your order, including selected paid upgrades.

The remaining 60% is due when your steering wheel is completed and before shipping. It is collected securely through our payment provider.

Yes. Pay in Full is available at checkout if you prefer to complete your payment in one step.

All currently accepted payment methods are shown at checkout. If you have a question about a specific payment method, contact us before ordering and we will confirm it for you.

Third-party installment options such as Sezzle appear at checkout when available for your order. Any such option is separate from the Real Carbon Clutch 40% Deposit and has its own eligibility requirements and terms set by the provider.

Most custom builds ship within 3 to 4 weeks after your vehicle, fitment and design specifications are confirmed. We keep you updated as your build progresses.

Builds with multiple upgrades or unusual specifications, such as combined heating and LED configurations or special one-off designs, may take 4 to 6 weeks.

In-stock products normally ship within 3 to 5 business days.

Yes. Free tracked worldwide shipping is included on every order.

Tracking information is emailed to you as soon as your order ships.

No. Customs duties and import taxes charged by the destination country are not included and are the customer's responsibility. Your local customs office can tell you what applies in your country.

Occasionally a build or shipment takes longer than planned, for example during busy periods or carrier and customs delays. We monitor every order and keep you informed.

If you are ever unsure about your order status, contact us and we will check it right away.

Yes. Because installation involves the steering wheel and the airbag system, we recommend professional installation by a qualified technician.

No. The airbag module is not included unless the product page specifically states otherwise. In most applications your original OEM airbag module transfers to the new steering wheel.

In most applications, yes. Your OEM buttons and paddle shifters normally transfer to the new wheel. Compatibility depends on the vehicle and configuration and is confirmed before production.

On many vehicles factory heating can remain functional, depending on the model and selected configuration. Our team confirms this with you before production.

When an airbag cover is correctly installed by a qualified installer, it is designed not to interfere with the factory airbag system. Vehicles differ, so we do not guarantee that a warning light will never appear.

If a confirmed issue occurs, contact us and we will help resolve it.

Start with our Installation Guide. If you or your installer need product-related assistance, call +1 (800) 684-0450 or email info@realcarbonclutch.com.

60-Day Order Protection covers confirmed problems with your order: shipping damage, manufacturing defects, a build that does not match the specifications we confirmed with you, or a confirmed fitment problem with the approved vehicle.

Real Carbon Clutch provides the remedy stated in the official policies at no extra cost, and our team works with you until the confirmed issue is resolved.

Steering wheels include a one-year limited manufacturing warranty covering defects in materials and workmanship, subject to the official terms. Normal wear of grip materials from regular use is not covered.

Photograph the damage, keep the packaging and contact us as soon as possible with your order number and photos. Confirmed shipping damage qualifies for the remedy stated in the official policies at no extra cost.

If your build does not match the specifications we confirmed with you, contact us with photos. Confirmed specification errors qualify for the remedy stated in the official policies at no extra cost.

We confirm your exact vehicle before production. If the product does not fit the vehicle we approved, contact us. Confirmed fitment problems qualify for the remedy stated in the official policies at no extra cost.

Before production begins, contact us and we will help with changes. Once your specifications are confirmed and production begins, the custom order becomes final and cannot be changed, cancelled or returned.

Confirmed problems remain covered by 60-Day Order Protection and the one-year limited manufacturing warranty.

Email info@realcarbonclutch.com with your order number, a description of the issue and clear photos. Our team will review it and respond with the next steps.

Your order number, a clear description of the issue, photos of the product and packaging where relevant, and your vehicle details for fitment-related claims. Providing everything upfront helps us resolve your claim faster.

Call +1 (800) 684-0450 or email info@realcarbonclutch.com. Phone support is available Monday to Friday, 9am to 5pm EST. You can also reach us through the Contact Us page.

Your order number if you have one, your vehicle's year, make, model and trim, and a short description of your question. For product issues, photos help us assist you faster.

You can book a free design call with our team through our online booking page, or call us directly at +1 (800) 684-0450.